Support available 24/7 to meet your business needs

Questions, support requests, or feedback. Our dedicated team is ready to assist you at any time. Reach out and expect a timely response.

Customer Support

To get instant help, tap on your BankG app home screen & select the relevant topic.

To reach us by phone, Call on below number

+(91) 79777 81618

For more inquiries or further assistance, please contact us via email provided below.

Direct Support ? Please Visit Our Office

Registered Address

301-A & 301-B, Third Floor, WiFi Park IT Premises Society, Plot No. B-3, Road No. 1, Wagle Industrial Estate, Thane (West) - 400 604

We Are at Your Service

BankG – Frequently Asked Questions (B2B)

🏢 About BankG
1. What is BankG?
BankG is a B2B digital financial platform that enables retailers, agents, and enterprises to pay bills, process recharges, make UPI payments, manage wallet services, and offer everyday financial solutions through assisted digital channels.
2. Who can use BankG?
BankG is designed for:
  • Retailers & merchants
  • Business correspondents (BCs)
  • Distributors & super distributors
  • Travel agents
  • Enterprises offering assisted financial services
3. Is BankG a bank?
No. BankG is not a bank. It operates as a digital service platform and provides services through authorized banking and payment partners, in line with applicable regulatory guidelines.
💸 Remittance Services
1. What remittance services does BankG provide?
BankG enables domestic remittance services, allowing customers to transfer funds to bank accounts across India through assisted transactions.
2. Are remittance transactions instant?
Most remittance transactions are processed instantly. In some cases, settlement timelines may vary based on the beneficiary bank or payment network.
3. Is KYC required?
Yes. Customer KYC is mandatory as per regulatory requirements. Transaction limits depend on KYC completion status.
🧾 Bill Payments, Recharges & UPI
1. What bill payment services are available?
BankG supports:
  • Electricity
  • Water
  • Gas
  • Mobile & DTH
  • FASTag
  • Loan & credit card bills
2. Does BankG support recharges?
Yes. Retailers can perform mobile and DTH recharges for customers using the BankG platform.
3. Are UPI payments supported?
Yes. BankG supports UPI-based payments, enabling fast and secure fund transfers for supported use cases.
🏦 AEPS (Aadhaar Enabled Payment System)
1. What AEPS services are available?
BankG supports:
  • Cash withdrawal
  • Balance enquiry
  • Mini statement
2. What is required for AEPS transactions?
Customers need:
  • Aadhaar number
  • Aadhaar-linked bank account
  • Biometric authentication
✈️ Travel Services
1. What travel services are offered on BankG?
BankG provides:
  • Flight bookings
  • Hotel bookings
  • Bus ticket bookings
2. Do retailers earn commission on travel services?
Yes. Retailers and agents earn commission on every successful travel transaction.
💳 Wallet, Settlement & Reports
1. How does the BankG wallet work?
BankG follows a prepaid wallet model. Retailers must maintain wallet balance to perform transactions.
2. Are transaction and commission reports available?
Yes. The dashboard provides:
  • Wallet statements
  • Transaction history
  • Commission reports
  • Service-wise analytics
🔐 Security, Compliance & Support
1. Is BankG compliant with regulatory guidelines?
Yes. BankG works with authorized partners and follows applicable RBI, NPCI, and BBPS guidelines.
2. How is customer data secured?
BankG uses secure APIs, encryption, and role-based access control to protect data and transactions.
3. How can I get support?
Support is available via the BankG platform for onboarding, transactions, and technical assistance.
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