BankG

Privacy-Policy

Introduction

This Privacy Policy is between JodeTx and person who views, browses or uses (“User/Users”) BANKG (“Application”) and related services.

This Privacy Policy outlines how BANKG, a service provided by Jode Technologies LLP ("JodeTx", "we", "us", or "our"), collects, uses, and protects your information when you use our platform. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data. By using our services, you are trusting us with sensitive data, and we take this responsibility seriously.

Information we collect

We collect personal information from you when you interact with the BANKG platform, including during account registration, transactional processes, and customer support inquiries.

Personal Information: When you create an account on BANKG, we may collect personal details such as your name, business name, email address, phone number, and physical address. We also collect identification documents such as PAN cards, GST numbers, or other government-issued identification to verify your identity under Know Your Customer (KYC) regulations.
Transactional and Financial Information: BANKG enables you to facilitate various payments (electricity bills, telecom services, money transfers, etc.) for your customers. We collect details about these transactions, including biller information, payment amounts, transaction dates, and a history of your activity on the platform. To process payments, we may collect and store your bank account details, virtual payment card information, and settlement information. This data is stored securely and used solely for transaction processing.
Customer’s Information: When you process transactions on behalf of your customers through the BANKG platform, we collect specific details such as customer names, contact information, biller account numbers, payment amounts, and other transaction-related data required to complete the payment process. This information is collected to facilitate the execution of transactions on your behalf.
Technical Information: When you use BANKG, we automatically collect certain data from your device, such as IP addresses, browser types, access times, and operating systems. This helps us improve the performance of the platform, troubleshoot issues, and monitor suspicious activities.

Data Sharing and Disclosure

We share your personal information with third parties only in the following circumstances:

Service Providers: We work with third-party companies to process payments, verify your identity, and provide customer support. These partners are required to comply with applicable data protection laws and use your information only for the services they provide to us.
Legal Compliance: We may disclose your personal information if required by law or in response to a valid legal process, such as a court order or a government request. We may also share your data if it is necessary to protect the rights, property, or safety of BANKG, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if such a transfer takes place and any changes to your data's use.

Data Security

We are committed to protecting your information and implementing security measures to safeguard against unauthorised access, loss, misuse, or alteration of your data.

Encryption: All sensitive data, such as financial information and payment details, are encrypted during transmission to ensure they remain confidential.
Access Control: Access to your personal data is restricted to authorised personnel, and we use multi-factor authentication to prevent unauthorised access to your account.
Regular Audits: We regularly audit our systems and processes to detect and prevent vulnerabilities. In the event of a security breach, we will notify affected users and the relevant authorities as required by law.

Data Retention

We retain your information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Your personal data will be retained for as long as your account is active and for a period thereafter to comply with legal obligations. For example, we may need to retain KYC information for years to meet regulatory requirements. We are required by law to retain records of your transactions for tax, regulatory, or dispute resolution purposes. Transaction data may be retained even after your account is closed, but only for the time required by law. Once the retention period has expired, we will securely delete or anonymize your information to prevent misuse.

User’s rights

As a user of BANKG, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to the personal information we hold about you. You can ask for a copy of this information, which we will provide, subject to identity verification.
Right to Rectification: If you believe any of the information we hold about you is incorrect or outdated, you can request to correct it.
Right to Erase: In certain cases, you may request that we delete your personal information. However,

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page, by continuing to use the platform after these changes, you agree to the updated policy.